ABOUT SHALLU JASROTIA
Who is Shallu Jasrotia?
Shallu Jasrotia is the founder and creative heart behind the brand. From a very young age, she had a deep love for dressing up — a passion that never left her. She went on to formally study Fashion and Design, then opened her own boutique, building her craft and understanding of what women truly want to wear. But there was always a larger dream quietly growing within her — to create her own brand.
A brand with garments that speak to both the traditional and the modern woman. A brand that tells a story. That dream is exactly what you are holding in your hands today.
What is the brand about?
Shallu Jasrotia is a clothing brand for the woman who is rooted and modern, traditional and evolving, graceful and bold — all at once. Every collection is crafted to make her feel wholly, beautifully herself without asking her to leave any part of her identity behind.
What is the brand about?
Every piece is chosen with deep personal care — not mass-produced, not trend-driven. This is fashion rooted in feeling. Each garment carries the intention of a woman who designed it for a woman she deeply understands. It is not just clothing. It is a love letter to every version of you.
Where is the brand based?
We are based in India, and we ship with love to wherever you are.
ORDERING
How can I shop Shallu Jasrotia pieces?
You can browse and shop directly through our website. For any personal styling guidance or custom requests, you are always welcome to reach out to us directly — we love hearing from you.
Are all pieces made to order?
Our pieces are made to order, which means each garment is crafted specifically for you. This is our way of ensuring that what reaches you is made with full attention and care — never rushed, never generic.
How long does it take to receive my order?
Made-to-order pieces typically take 10–15 working days to create and dispatch. Ready-to-ship pieces are usually dispatched within 2–3 working days. You will receive updates at every step of the way.
Can I request an urgent order?
We understand that some moments can't wait. Please reach out to us directly before placing your order and we will do our very best to accommodate your timeline.
PAYMENT
What payment methods do you accept?
We accept all major payment methods including credit and debit cards, UPI, net banking, and select digital wallets. All transactions are fully secure.
Is it safe to pay on your website?
Absolutely. Your security is important to us. Our checkout is fully encrypted and we do not store any payment details on our end.
SHIPPING & RETURNS
Do you ship internationally?
Yes, Shallu Jasrotia travels worldwide. International deliveries take 10– 15 business days after dispatch, depending on the destination and customs clearance.
What is your return and exchange policy?
Because many of our pieces are made to order, we do not offer returns for change of mind. However, if there is a quality concern or a fault with your piece, please reach out to us within 48 hours of receiving your order and we will make it right.
What are your shipping charges?
India: Shipping is complimentary.
International: Shipping is calculated at checkout based on destination and weight.
Who pays customs duties and taxes for international orders?
Any import duties or taxes charged by the destination country are the responsibility of the customer.
RETURNS & EXCHANGES
Do you accept returns or exchanges?
Since every Shallu Jasrotia creation is made to order, we do not accept returns or exchanges for reasons like size or preference.
What do I need to share when raising a return request?
Email us your order number, photos, and a short video of the issue. Our team will review your request and respond within 24–72 hours.
How will I receive my refund?
If approved, refunds are processed to your original payment method within 15 business days after we receive and verify the returned product.
What are the conditions for return eligibility?
- The product must be unused and in original condition with all tags intact.
- The request must be raised within 3 days of delivery.
- Only genuine defects or wrong deliveries qualify.
CARE & STYLING
How do I care for my Shallu Jasrotia piece?
Each piece comes with specific care instructions based on the fabric. As a general guide, we recommend gentle hand washing or dry cleaning for delicate pieces, and storing them away from direct sunlight to preserve their colour and texture.
Can I get styling advice?
Of course. We are always happy to help you style your pieces for any occasion — whether it is an intimate gathering or a grand celebration. Reach out to us and we will guide you personally.